Corrections Policy
TelecomHub aims to provide accurate and useful information about broadband, Wi-Fi, mobile connectivity and related technology.
Technology and provider services can change, and mistakes can occasionally occur. If we identify an error or receive a credible report that information is inaccurate or outdated, we will review the issue and make an appropriate correction.
Reporting an error
If you believe information on TelecomHub is incorrect, outdated or misleading, please contact:
When possible, please include:
- The URL of the article
- The information you believe is incorrect
- What you believe the correct information should be
- A reliable source supporting the correction, if available
Providing specific information helps us investigate the issue more quickly.
How we handle corrections
We review reported issues based on the available evidence.
Where a correction is appropriate, we may:
- Correct inaccurate information
- Update outdated instructions
- Clarify wording that could reasonably be misunderstood
- Remove information that is no longer relevant
- Add additional context where necessary
For significant factual changes, the article may also receive an updated or verified date.
Provider information
Information about providers, networks, services, devices and support procedures can change over time.
Where a correction concerns provider-specific information, we may check the relevant information against the provider’s current official documentation or other reliable sources.
TelecomHub remains independent from the providers discussed on the site.
Editorial judgement
Not every disagreement represents a factual error.
TelecomHub may receive reports concerning opinions, recommendations or interpretations. These will be considered separately from factual corrections.
We aim to distinguish factual information from editorial explanation and clearly identify information that may change over time.
Contact
Corrections and factual-error reports can be sent to:
TelecomHub is based in the United Kingdom.