Privacy Policy

1. Who we are

TelecomeHub is a trading name of ARROW DYNAMIC LLC. ARROW DYNAMIC LLC is responsible for the personal information described in this policy.

2. Information we collect

When you submit the website enquiry form, we collect the information you choose to provide:

• Your name
• Your phone number
• Your email address
• Your message
• Your consent to be contacted about the enquiry

Our hosting systems may also record limited technical information, such as an IP address, browser type, date and time, requested pages and security logs.

Please do not send passwords, account PINs, verification codes, payment-card details, bank information or sensitive account information.

3. How and why we use information

Responding to enquiries

We use the details submitted through the form to review your request, contact you and respond to your enquiry. Where UK data-protection law applies, we rely on your consent for this contact.

Website security and administration

We may use limited technical information to protect the site, prevent spam, diagnose faults and maintain business records. Where applicable, we rely on our legitimate interests in operating and securing the website.

No sale of personal information

We do not sell the personal information submitted through this website. We do not use enquiry details to access or manage a network-provider account.

4. Who we share information with

We may share information only when reasonably necessary with:

• Website-hosting, email and IT service providers that help us operate the site and receive enquiries;
• Professional advisers, such as lawyers or accountants, where necessary;
• Courts, regulators, law-enforcement bodies or other authorities when required by law or to protect legal rights;
• A purchaser or successor if the business is reorganised, sold or transferred, subject to appropriate confidentiality measures.

International processing

ARROW DYNAMIC LLC is based in the United States. Information submitted from the United Kingdom or another country may therefore be processed in the United States and in other locations used by our hosting or email providers. Where applicable law requires safeguards for an international transfer, we will use an appropriate legal mechanism or another permitted basis.

5. How long we keep information

We aim to keep information only for as long as it is reasonably needed:

• General enquiries: normally up to 12 months after the last meaningful contact;
• Complaint records: normally up to 3 years after closure;
• Security and server logs: normally up to 90 days, unless needed longer to investigate abuse or a security incident;
• Information required for legal claims or compliance: for the period reasonably required by applicable law.

These periods may be shortened or extended when the circumstances or legal requirements justify it.

6. Cookies and similar technology

The enquiry form uses a temporary session cookie that supports form security and helps prevent unauthorised submissions. It is intended to be strictly necessary for the service requested and normally expires when the browser session ends.

This version of the website does not intentionally use analytics or advertising cookies. If those technologies are added later, this policy and any required consent controls should be updated before they are activated.

7. Your privacy rights

Depending on where you live and which law applies, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, use the website contact form, call 0247 552 2490, or write to the address above. Please state that your message is a privacy request and provide enough information for us to identify the relevant enquiry.

If UK data-protection law applies and you are dissatisfied with our handling of your personal information, you may also complain to the UK Information Commissioner's Office.

8. Contact and policy changes

Questions about this policy can be sent through the website contact form, by telephone, or by post to ARROW DYNAMIC LLC at the address shown above.

We may update this policy when our services, technology or legal obligations change. The latest version will be posted on this page with a revised update date.